QT Hotels and Resorts’ spaQ therapist, Rebecca McMurtie, has been bestowed the acclaimed Australasian Spa Association – Awards of Excellence accolade for 2013. As a standout therapist, one of McMurtie’s award-winning attributes is her intuitive ability to connect with spa guests on both a professional, personal and nurturing level.
With a diploma in Beauty Therapy, Body Treatments, Aromatherapy, Indian Head Massage, Epilation, Anatomy & Physiology, Facial Electrical and Microdermabrasion, Rebecca has worked alongside the Director of Development and Operations, Naomi Gregory in the openings of two of QT’s spas, outside of her original home town spaQ location on the Gold Coast.
As an invaluable asset in creating a dynamic service culture for the new teams appointed in these locations, Rebecca is a professional at educating her guests in health, wellbeing and skin care. Acting as a mentor to new spaQ therapists, she is frequently called upon to travel across all QT locations to assist with staff training.
Head of spaQ Development and Operations, Naomi Gregory said “the standard Rebecca maintains in the spaQ treatment rooms has set the benchmark for all other therapists and her guest feedback is consistently outstanding. Since joining QT Hotels and Resorts at the launch of the spaQ brand in December 2011, Rebecca has become the popular ‘go to’ mentor for guidance with treatment protocols. She has excellent rapport with all staff members and actively supports the vision of spaQ’s Management team.”
McMurtie has assisted with the creation of practical standard operating procedures and guidelines for spaQ operations enhancing the guests experience and ensuring a safe working environment for staff and guests. A determined ambassador for the luxury spaQ offering, Rebecca can always be relied upon to carry out on and off site spaQ QT promotions.
Gregory continues “Rebecca is supportive, ethical and passionate and ambitiously tackles any challenges set whilst understanding the business objectives and supporting spa and hotel management to meet objectives – she really is a standout member of the spaQ team and a great ambassador for the Spa Industry”.
SpaQ Sydney was nominated and made the shortlist for Best Hotel Spa Australasia at the ASPA Awards of Excellence and has featured on the Conde Nast Traveller 2013 ‘Hot Spas Lists’ in the U.S. and Russia.