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QT Hotels & Resorts

QT Gift Cards – Terms and Conditions

Important changes to Gift Card validity periods – updated 01 April 2018

From 01 April 2018, Rydges & QT Gift Cards are issued with a 36 month validity period from the date of purchase in line with legislation introduced by NSW Government Fair Trading.
Rydges & QT Gift Cards issued prior to April 2018 retain the previous 12 month validity period as per our prior standard Terms & Conditions.

Definitions & Terms Used

“Program” means the QT Hotels & Resorts Gift Card Program, as governed in accordance with these Terms and Conditions;

QT Hotels & Resorts Gift Card means a ‘smart chipped’ card device featuring a stored dollar value (Gift Dollars) issued to the Customer containing a pre-determined dollar value ranging from $100 -$1000 in Australian & New Zealand Dollars.

“Promoter” means QT Hotels & Resorts Hotels & Resorts in its capacity as manager of QT Hotels & Resorts Gift Card program in conjunction via its authorised fulfilment agencies.

“Program Accommodation and Food & Beverage” means principally hotel accommodation and meals and/or bar expenses (if applicable) provided by Participating Hotels in the Program which Customers may redeem using their Gift Card dollars.

“Participating Hotels” means those hotels listed at www.qthotels.com & www.experiencethis.com.au as participating as redemption hotels for the Program.

“Purchaser” means a customer that orders and purchases a QT Hotels & Resorts Gift Card from the Promoter pursuant to the Program on behalf of a Customer

“Customer” means a customer who has been issued with a QT Hotels & Resorts Gift Card by either the Promoter (QT Hotels & Resorts Hotels & Resorts) or Purchaser pursuant to the Program and is the specified holder of the QT Hotels & Resorts Gift Card.

“Gift Dollars” means the pre-determined nominated dollar value which is pre-loaded in Australian Dollars or New Zealand Dollars to the QT Hotels & Resorts Gift Card at the time of issue. The amount & currency of issue of Gift Dollars pre-loaded on each QT Hotels & Resorts Gift Card is specified on the back of the card. The card is to be treated with the same care and security as cash. If lost or stolen, QT Hotels & Resorts Gift Card cannot be replaced.

“experiencethis” and www.experiencethis.com.au means the retail & online voucher store (a wholly owned subsidiary of Event Hospitality & Entertainment ) & responsible for issuance, despatch, delivery and dispute resolution of QT Hotels & Resorts Gift Cards.

Smart Visit Solutions means the technology and program partner responsible for issuance, despatch, delivery and dispute resolution of QT Hotels & Resorts Gift Cards.

The card remains the property of the promoter

1. Use of QT Hotels & Resorts Gift Card at Participating Hotels

1.a The QT Hotels & Resorts Gift Card is used primarily to redeem “Gift Dollars” towards Accommodation and Food & Beverage products at Participating Hotels.

QT Gift Cards issued in Australian Dollars can ONLY be used at participating hotels located in Australia. Rydges Gift Cards issued in New Zealand Dollars can ONLY be used at participating hotels located in New Zealand.

Customers may make an accommodation reservation at a Participating Hotel by either calling the hotel directly or online via www.qthotels.com. All accommodation reservations require a valid credit card number to guarantee & confirm the reservation. Please note QT Hotels & Resorts Gift Card cannot be used to purchase any ‘Pre-Paid” or ‘Advance Saver’ rates. Upon check-in the Customer should present the original QT Hotels & Resorts Gift Card and inform staff if they wish to redeem the Gift Dollars in exchange for Accommodation and or Food & Beverage. Upon check-out the credit card advice will be destroyed if the Customer redeems the final account utilising the Gift Dollars stored on the their QT Hotels & Resorts Gift Card.

1.b Copies of QT Hotels & Resorts Gift Card will not be accepted. QT Hotels & Resorts Gift Card’s will be deemed void if altered in any way. A Participating Hotel may refuse to accept a damaged QT Hotels & Resorts Gift Card or any QT Hotels & Resorts Gift Card if it reasonably suspects the card has been altered, stolen, defaced or is being used in a criminal or fraudulent manner.

1.c QT Hotels & Resorts Gift Card’s and associate Gift Dollars, or Program Accommodation and Food & Beverage bought with them, are not redeemable for cash or credit card transactions, hotel line of credit nor hotel accounts.

If there are sufficient Gift Dollars on a Customer’s QT Hotels & Resorts Gift Card to redeem the selected Program Accommodation and Food & Beverage in full, the QT Hotels & Resorts Gift Card dollars cannot be used in conjunction with part-cash payments. If there are insufficient Gift Dollars on the Customer’s QT Hotels & Resorts Gift Card’s to redeem the selected Program Accommodation and Food & Beverage in full, then the balance may be purchased by the Customer with a cash or credit card payment.

1.d Participating Hotels may change over time (as determined by the Promoter in its absolute discretion). A list of current participating hotels can be found online at QT Hotels & Resorts Gift Card section located at www.qthotels.com. Participating Hotels listed are correct at the time of the publication and it remains the sole responsibility of a Customer to check prior to making the reservation if a particular hotel is a Participating Hotel in the Program prior to making the reservation.

1.e QT Hotels & Resorts Gift Card Dollars can be used to redeem Program Accommodation and Food & Beverage, meals, bar tabs, room service and other services in local currency that can be charged to a guest account folio at a Participating Hotels. Any other travel costs and expenses incurred are the sole responsibility of the Customer.

1.f QT Hotels & Resorts Gift Cards may not be “topped up” with additional Gift Dollars to those already pre-loaded onto the QT Hotels & Resorts Gift Card at the point of issue. Additional Gift Dollars will require the purchase of a new QT Hotels & Resorts Gift Card and associate Gift Dollars, in accordance with these Terms and Conditions. A Customer can redeem Gift Dollars; in exchange for Program Accommodation and Food & Beverage from multiple (two or more) QT Hotels & Resorts Gift Card’s at the same time.

1.g Reservations at Participating Hotels remain subject to availability at the time of booking. No guarantee can be given that a particular room will be available at any Participating Hotel on or for the days that the individual Customer may prefer.

1.h Customers can cancel a reservation; however they must do so by contacting the applicable hotel directly and advising them of the cancellation (“Cancellation Notice”). If the Customer fails to provide Cancellation Notice by 6pm on the day before the scheduled date of arrival at the relevant Participating Hotel, pursuant to the reservation, a cancellation fee, in lieu one night’s accommodation at the reservation rate will be charged.

1.i QT Hotels & Resorts Gift Cards cannot be bought & re-sold by via 3rd party auction sites. Any QT Hotels & Resorts Gift Cards’ found for sale on such sites will be deemed null and void and electronically cancelled

2. Purchase & Payment of QT Hotels & Resorts Gift Cards

2.a Purchase of a QT Hotels & Resorts Gift Card’s can conducted online at www.qthotels.com. Online orders must be purchased using a valid credit card.

2.b QT Hotels & Resorts Gift Cards are dispatched when full payment (of the amount equating to the number of Gift Dollars pre-loaded on the card, in each case) is received by the Promoter (including any service or postage charges) in accordance with these Terms and Conditions. Refunds and exchanges are not available after full payment is received.

2.c Orders are dispatched within 5 business days of receipt of the order and payment in full. Currently accepted credit cards include Visa, MasterCard American Express & Diners Club.
2.d All prices are inclusive of GST unless otherwise stated. Any other taxes, charges, fees or duties that are, or may be levied on such prices or Program Accommodation and Food & Beverage must be paid for by the Purchaser unless otherwise stated.

2.e Courier, Mail and a order handling costs will apply. A minimum charge of $9.95 AUD per order is applicable and is payable at the same time as payment is made and submitted with an order for purchasing a QT Hotels & Resorts Gift Cards.

2.f The Promoter is not responsible for inaccurate or incorrect information supplied during the ordering process, either caused Customer or Purchaser or by any of the related Information Technology infrastructure/platform nor programming associated with or used in this Program, or by any technical error that may occur in the course of the administration of this. The Promoter assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorised access to or alteration of orders and/or other information submitted in connection with this Program.

3. Delivery of QT Hotels & Resorts Gift Cards

3.a QT Hotels & Resorts Gift Cards will be delivered by post/courier when ordered via www.qthotels.com. The Promoter and any Participating Hotel will not be held liable for any loss as a result of a QT Hotels & Resorts Gift Cards being lost, stolen or damaged once dispatched for delivery.

3.b The Purchaser is solely responsible for correctly informing the Promoter of their contact details and address(es) to allow for timely delivery of the QT Hotels & Resorts Gift Cards’. Changes to orders can only be accepted in writing and forwarded by mail, email or facsimile to the QT Hotels & Resorts Gift Card Manager at [email protected]. No changes made via telephone will be accepted. Changes to orders will only be possible prior to an order being processed by experiencethis.com

4. Expiry Date of Cards

4.a All QT Hotels & Resorts Gift Cards are valid for 36 months from the date of issue (“Validity Period”).

4.b If the Customer does not fully redeem all of the Gift Dollars on a QT Hotels & Resorts Gift Card for Program Accommodation and Food & Beverage within the Validity Period, they may apply for an extension of the Validity Period by making written application to QT Hotels & Resorts Gift Card Manager at https://www.qthotels.com/giftcards/ no later than 1 month prior to the expiry of the Validity Period as indicated upon the QT Hotels & Resorts Gift Card.

Application for extensions must clearly contain the following information:

(i) why an extension to the QT Hotels & Resorts Gift Card is being required
(ii) the identification number of the QT Hotels & Resorts Gift Card and
(iii) the expiry date of the QT Hotels & Resorts Gift Card.

And post the written application to QT HOTELS & RESORTS Gift Card Manager
478 George Street, Sydney, NSW 2000

The Promoter reserves the right to grant a Customer an extension of the Validity Period at its absolute discretion but is not bound to do.

4.c If an extension to the Validity Period is granted by the Promoter, it remains the Customer duty to return the QT Hotels & Resorts Gift Card to the QT Hotels & Resorts Gift Card Manager at experiencethis.com with an administration fee of $50.00 (AU or NZ) per QT Hotels & Resorts Gift Card. The QT Hotels & Resorts Gift Card Manager will then arrange for a new QT Hotels & Resorts Gift Card to be issued in replacement of the old one (with remaining balance of the Gift Dollars on the old card transferred to the new QT Hotels & Resorts Gift Card) and the extended Validity Period will be recorded on the new QT Hotels & Resorts Gift Card.

5. Stolen or Lost Cards

5.a In the event of a QT Hotels & Resorts Gift Card being lost or stolen a Customer is not entitled to a cash refund of any unused ‘Gift Dollars’. They should contact the QT Hotels & Resorts Gift Card Manager at [email protected] directly.

5.b The Promoter will not accept any responsibility for stolen, lost, damaged or wilfully defaced QT Hotels & Resorts Gift Cards or for any un-authorised or fraudulent use thereof.

6. Liability

6.a To the extent permitted by law, the Promoter, its authorised agents and Participating Hotels make no representations, warranties or conditions of any kind, express or implied with respect to the QT Hotels & Resorts Gift Card. The Promoter does not represent or warrant that a QT Hotels & Resorts Gift Card will always be accessible or accepted.

To the extent permitted by law, in the event that the Promoter, its authorised agents and Participating Hotels are found liable to the Purchaser or Customer, they shall only be entitled to recover actual and direct damages and such damages shall not exceed the last balance held on that Customers QT Hotels & Resorts Gift Card.

The Promoter, its authorised agents and Participating Hotels shall have no liability for any incidental, indirect or consequential damages arising out of or in any way connected with the use of a QT Hotels & Resorts Gift Card.

Certain legislation, including the Trade Practices Act 1974 (Cth), may imply warranties or conditions or impose obligations upon the Manager, the Service Providers and the Attractions which cannot be excluded, restricted or modified or cannot be excluded, restricted or modified except to a limited extent. This agreement must be read subject to these statutory provisions.

If these statutory provisions apply, to the extent to which the Promoter, its authorised agents and Participating Hotels are able to do so, their liability under those provisions will be limited, at their option to:

(i) in the case of goods, the replacement of the goods or the supply of equivalent goods, the repair of the goods; the payment of the costs of replacing the goods or of acquiring equivalent goods; or the payment of having the goods repaired; or
(ii) in the case of services, the supplying of the services again; or the payment of having the services supplied again.

7. Dispute

7.a In the event of any dispute or issue arising in regards to the QT Hotels & Resorts Gift Card or any Program Accommodation and Food & Beverage purchased with the QT Hotels & Resorts Gift Card, or any other dispute in relation to any matter concerning the conduct or administration of the Program, the Promoter may authorise the QT Hotels & Resorts Gift Card Manager to consult with the Customer or Purchaser (as the case may be) in order to resolve the dispute or issue, but this does not create an obligation on the Promoter to do so.

7.b Any and all decisions of the Promoter in relation to any aspect of this Program will be final and binding on the Customer and Purchaser.

8. Acceptance of Terms

8.a The submission or electronic receipt of an order is deemed to constitute acceptance of these Terms and Conditions.

9. Right to Modify, Alter and Amend

9.a These Terms and Conditions are subject to the specific terms and conditions of each Participating Hotel and all applicable laws in the country where the QT Hotels & Resorts Gift Cards are purchased.

9.b The Promoter reserves the right to modify, change and alter any Terms and Conditions in its absolute discretion at any time without notice and without liability. The Promoter also reserves the right to terminate the Program in whole or in part in its absolute discretion at any time without notice and without liability. Any and all ‘live’ QT Hotels & Resorts Gift Card within the marketplace will be honoured until the end of their Validity Period (36 months of card being issued).

10. Permission

10.a In line with QT Hotels & Resorts Hotels & Resorts Privacy Policy, the Promoter may retain information provided in connection with the Program. Details about Privacy Policy and how such information is treated can be found at www.evt.com

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